FAQ
The basics
What is Salesfinity?
Salesfinity is an AI-powered calling platform for B2B sales teams. It combines an AI parallel dialer, data enrichment, AI coaching and training, and an AI Companion in one system that integrates natively with your CRM and sales stack. More than 300 outbound teams use Salesfinity to have more live conversations and book more meetings.
What is an AI parallel dialer?
What's the difference between a parallel dialer and a power dialer?
Do prospects notice they're on a parallel-dialed call?
Is parallel dialing legal?
What is a good connect rate for cold calling?
Who is Salesfinity for?
The dialer
How many lines does Salesfinity dial at once?
Are dials really unlimited?
How fast does Salesfinity connect a rep when someone answers?
What is the Virtual Salesfloor?
Can managers listen to live calls?
Does Salesfinity work for international calling?
What happens to calls nobody answers?
Phone numbers & spam prevention
Will my phone numbers get flagged as spam?
What is SmartRotate?
What is STIR/SHAKEN attestation and why does it matter?
What does 'Spam Likely' do to connect rates?
Can I use my existing phone numbers?
Data & enrichment
What is SmartEnrich?
How accurate is Salesfinity's phone data?
What does enrichment cost?
What is Boss Mode?
Where does Salesfinity's phone data come from?
Integrations & platform
Which CRMs does Salesfinity integrate with?
Does Salesfinity log calls automatically?
How many integrations does Salesfinity have?
Does Salesfinity have an API?
What is the Salesfinity MCP server?
AI Coaching & Training
How does AI call scoring work?
What is AI Training?
Can reps see their own call scores?
How do managers know which reps need coaching?
AI Companion
What is the AI Companion?
Is the AI Companion an AI SDR?
Does the Companion take actions without approval?
Pricing & plans
How much does Salesfinity cost?
Is there a free trial?
What's the difference between Enterprise and Enterprise Plus?
What are AE seats?
Why is Enterprise annual-only?
Can I buy a single seat?
Security & compliance
Is Salesfinity secure?
Is Salesfinity GDPR compliant?
How does call recording consent work?
Where can my security team review Salesfinity before we buy?
Support & getting started
How fast is Salesfinity's support?
What support comes with each plan?
How long does it take to get started?
Can Salesfinity help us migrate from our current dialer?
Where do I ask something that isn't here?
Looking for more information?
Visit the Help Center for in depth resources or connect with our support team.